While I’m more than happy to promote my business, it’s a little harder to talk about myself! However, as the owner of D Residential Group and considering my core value is to provide a personalised experience for my clients, I thought you might like to know more about me and what I’m all about. My blog writer Lisa O’Neill and I got together, and she asked me all the questions… hope you enjoy getting to know more about me!
Lisa: What first led you to the real estate industry and then to identify property management as your ideal career path?
Diana: It all started way back when I was in year 11! I knew from a young age exactly what I wanted to do. I tried some work experience at two different property agencies and really enjoyed it. I could see myself working in this industry and I must admit, I did have my dad slightly nudge me in this direction which was great!
Property management interest me straight away, partly because there were never two days the same. I enjoyed leasing early on which led me to property management. I had an awesome trainer and learnt the ropes of property management on my very first job, which set me up for good practices and procedures which I still use to this day – obviously time has evolved since then but that set my foundations.
Lisa: So, you’ve been in your industry for how many years?
Diana: It all started back in 2004. I was at a home open looking to buy a house and I was offered a job – I was 18.
Lisa: That’s a long time! What do you love most about your job?
Diana: Not always stuck behind a desk! I enjoy the variety of being out and about but also love the admin side of things – especially the trust accounting, that’s my favourite part.
Lisa: What led you to starting your own business?
Diana: It was a dream of mine right from the very beginning. Building my experience was important to me as I knew I had to have this to move forward with this dream of mine. Having worked at a few different agencies in my time, from the big chain agencies right down to family-owned businesses, I really learnt the ropes of what works and what doesn’t.
It’s rare to have the business owner be 100% involved in property management to provide that personal experience and have customers really satisfied with the service. My goal is not to be the biggest agency in Perth, but to provide the best possible service and personal experience. I want to be the best we can be in this industry. That is where I saw the gap.
An example of this is recently I had some owners come on board with us who were tired of not receiving the service they had hoped for. They were hungry for a personalised service (one of the first things they said to me) and unfortunately were not getting this, they felt like just a number. I can’t wait to ensure they have an enjoyable experience with us to exceed their expectations.
Plus I love being my own manager! That’s the cream of the cake!
Lisa: How different has it been from what you dreamt it would be to the reality of running your business?
Diana: I always knew there was a lot of groundwork and work behind the scenes that had to be done in order to have great foundations for my business. I’m familiar with the systems thanks to the experience of observing my husband’s business, which really helped me set up mine. It’s not easy, but it’s certainly rewarding and I wouldn’t change a single thing. I look back over this last year and I can’t believe how much has already been accomplished and I’m so excited for the future and organically growing my business, bit by bit.
Lisa: What do you love doing outside of D Residential, what makes you overflow with excitement when you’re not working?!
Diana: My boys take up a lot of my time ? but I also love walking my fur baby Freddy, keeping fit at Bodies by Ryan and I love a little bit of selfcare – anything from a massage or facial to popcorn and Netflix!
Now that I’ve shared a little more about myself, I would love to know more about you and your property owning dreams. Contact me on 0402 888 550 and we can discuss the best options for successful property management.
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Aug 8, 2023
Discover D Residential: Who we are and what we do
Investing in property is an excellent strategy to build wealth and create a more secure future, but you need the right support if you want to avoid the potential pitfalls. At D Residential, we provide a boutique property management service that delivers a better experience for our clients than larger agencies. Take a look at our ‘origin story’ and find out why so many investors are choosing D Residential to manage their property assets: Our beginnings The D Residential story starts with Founder and Director Diana Patrascu. After building her career in the real estate industry over a 19-year period, Diana was inspired to create a business that did things differently by focusing on property management. Instead of splitting her brand between real estate sales and rentals, Diana directed her energy into ensuring Perth landlords and tenants experience quality service and customer care. She wanted every client to feel like a priority, not an afterthought. Many property managers are stretched so thin that they are unable to provide timely responses to urgent matters. Diana’s desire is to lead a team that helps in as meaningful a way as possible means she is focused on quality rather than quantity. As a boutique agency, D Residential are able to provide a higher level of service and personalised attention. D Residential’s focus is to provide a different experience when it comes to property management, one that exceeds expectations. Initially specialising in the Mount Hawthorn area, the team has expanded and so has our portfolio to include Mount Lawley, Menora, North Perth, Leederville, Coolbinia, Inglewood, Menora and their surrounding suburbs. Our property management services Operating mainly in and around Mount Lawley, Mount Hawthorn and North Perth, we specialise each property management package to suit our clients' wants and needs. Our services include: Rent collection Market research Lease negotiations Arrears control Advertising and marketing Property viewings Property condition reports Final bond inspections Tenant application management Expert property advice Maintenance and repairs Compliance with legislative requirements Working with our team means you don't have to think about your investment property. When there is an issue, your tenants will contact us instead of you, and we will reach out to our network for a rapid fix. We will also help you to quickly advertise and lease a vacant property so you don’t miss out on rental payments. We will take every step possible to make sure your tenants are happy and treat the property like it’s their own. Our approach At D Residential, we are focused on property management so we can deliver the best service. We sharpen that focus through these lenses: Transparency and trust: Trust is built on transparency. The D Residential team believes that with trust comes strong relationships and open, honest communication, ensuring a successful and stress-free property management experience. Proactive and professional service: When you choose D Residential Group, you can rest assured that your investment property will be managed by industry experts. Our team is also proactive, so you can enjoy the peace of mind that we will be in touch to keep you up to date about any changes or concerns Personalised and flexible approach: Being a boutique property management business means you will always be able to contact Diana, who will ensure you’re provided with a customised approach for your investment property experience. Local insight, local support: Diana and the team have in-depth knowledge of the Perth real estate market and its most popular suburbs. While vacancies are at all-time lows in our city, past experience has shown us that this will eventually change. It’s our goal to make sure your investment delivers returns in any type of market. Gold Seal Service Guarantee: D Residential is committed to providing exceptional service, backed by our Gold Seal Service Guarantee. This means if you’re not satisfied, let us know in writing, and if we haven’t resolved the issue within two business days, you’ll receive two months of property management for free. Advanced technology: In addition to our exceptional service, D Residential Group stays up-to-date with the latest technology. We support our in-person services with smart software, electronic forms and paperless transactions for your convenience and the good of the planet. Our customer feedback speaks for itself: “Diana has been open, transparent, caring and always maintained good communication. I can honestly say that she is the only property manager that I would trust with my properties!” - Kim Pham Work with Perth’s property management specialists If you are looking for a property manager who is dedicated to providing exceptional service you can rely on, say hello to D Residential. Experience the D Residential difference for yourself. Contact D Residential today.
Jul 28, 2022
Welcome to the team, Cassidy Martin
The team at D Residential Group continues to grow, and in June we welcomed a new team member into the role of Assistant Property Manager. We could not be more delighted to have Cassidy Martin join our team. Cassidy’s bubbly and easy-going nature is infectious. She prides herself on being well organised, punctual and motivated. The team at D Residential definitely appreciates her great work ethic and she is super quick to learn all things property. She loves to finish her day knowing all her tasks and work is finished – and we love that drive! Originally Cassidy is from Busselton, and moved to Perth a year ago. She was working in a FIFO role, and decided to make the change and start a long-term career in Real Estate. That’s when she decided to apply for the assistant Property Manager role at D Residential Group! Cassidy has always had a passion for architecture, from historic and character architecture, to modern and minimalist architecture. We can see why working in property is a draw card for her – because in Perth you definitely get to see the best of both worlds! And who better to lead her through and show her the property management ropes than our Director Diana! Although Cassidy lives in Perth, she likes to experience and be a tourist in her own city. She loves seeing new places and trying different and new restaurants, especially desserts. And like the rest of the team, Cassidy is a sweet tooth – so she fits right in! At lunch you might find all of us on the hunt for a sweet treat at one of our local patisseries. Cassidy also loves all things beauty – from skincare to hair care – she is devoted! It definitely shows because Cassidy always looks flawless. We asked Cassidy what excites her about her new role and working at D Residential Group, and here’s what she said. “I’m excited to meet all of our clients and tenants as well as building long term relationships with them all. I am super excited to complete my property management registration and work hard towards managing my own portfolio in the future.” Next time you’re visiting the D Residential office, make sure to say hi to Cassidy. We are so excited to have you on our team and grow with us!